Amazon responds after reporting that its MMO New World is making expensive RTX 3090 cards

ByJose A. York

Jul 22, 2021

UPDATE JULY 22, 2021: Amazon Games has released a new statement on New World and recent graphics card concerns, announcing a fix to limit the frame rate on the MMO’s menu screen.

In the statement, Amazon said it had received “a few” reports of gamers using high-performance graphics cards experiencing a hardware failure while playing New World.

“New World makes standard DirectX calls, as provided by the Windows API. We have seen no indication of widespread issues with the 3090, either in beta or during our many months of alpha testing”, the statement continues.

“The New World Closed Beta is safe to play. To further reassure players, we will be implementing a fix today that limits the frames per second on our menu screen. We are grateful for the support New World is receiving from players. from around the world, and we’ll continue to listen to their feedback throughout the beta and beyond.”

ORIGINAL STORY JULY 21, 2021: Yesterday saw the beta launch of Amazon’s much-delayed MMO New World, and early gameplay reports have been generally positive. However, the growing number of posts from gamers claiming that New World has also successfully bricked their expensive RTX 3090 graphics cards – an issue that Amazon has now acknowledged on its official support forum is considerably less positive.

Word of New World’s potentially anti-material abilities first appeared on the MMO’s dedicated subreddit. “I just plugged a 3090 into the main menu after setting my graphics quality to medium and pressing save,” user greyone78 wrote. “I can’t believe it. Has anyone else had a catastrophic failure like this?”

Multiple replies seem to confirm that, yes, this isn’t an isolated issue, and other reports of RTX 3090 malfunctioning after playing New World (seeming to mostly impact EVGA-made cards) have started coming in. spreading across Twitter and beyond, with speculation the issue may be the result of power spikes and overheating caused by uncapped frame rates in game menus.

New World – Closed Beta Trailer.

Amazon has been quiet on the issue for a while, but a post from a customer service representative on New World’s gaming support forum has now acknowledged that the MMO can cause 100% GPU usage on games. EVGA RTX 3090 graphics cards, pointing blame at “Driver Settings and Frame Rate Limiters”.

The representative offered two solutions in his post, suggesting that RTX 3090 users disable overrides in their card’s driver settings and limit their FPS to 60 in visual settings before restarting the New World game client. “This will help avoid GPU usage issues,” the rep explained.

In response to the post, some users have suggested that overheating and crashing issues persist (across a range of different cards, not just the specified EVGA model) even with default settings enabled and frame rate capped at 60 fps. As such, owners of high-end graphics cards may still want to exercise some caution and wait for further updates from Amazon if they plan to put the New World beta through its paces. .